Role : IT Support Specialist
Qualification : Graduate
Location : Pune
Zensar Hiring IT Support Specialist | IT Support Specialist
As an IT Support technician, you will be responsible for solving client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA)IT support specialist
As an IT Support technician, you will be responsible for solving client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA). If you want to thrive in a dynamic & collaborative workplace, Zensar provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.Here’s how you’ll contribute:
- Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
- Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
- Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
- Work with front-line operation teams in implementing new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
- Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
- Image computers and ship them to end users.
- Basic break fix to repair Dell devices
- Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
- Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.
- Basic MacOS troubleshooting. Loading images onto Apple devices.
- Skills required to contribute:
- 4 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
- and technologies such as AD, DNS, Exchange, and Citrix.
- 2 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
- Basic experience in troubleshooting and working with Apple devices is an added advantage.
- Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
- Understanding of Windows 10 new features, feature updates, and industry best practice processes.
- Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
- Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
- Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
- Active technical certifications would be an asset.
- ITIL-Foundation and Agile experience an asset.
Advantage Zensar
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
- Putting people first
- Client-centricity
- Collaboration
Apply Link : Click Here