Are you looking for a remote work opportunity in the IT sector? Xogene is hiring Application Support Analysts for work-from-home positions. This is a great chance for freshers and experienced professionals to advance their careers with a globally recognized company. Read on to learn more about the job details, eligibility, responsibilities, and how to apply!
About Xogene Work From Home Jobs 2025
Xogene is inviting applications for the Application Support Analyst role. This position is perfect for candidates with strong problem-solving skills, excellent customer service abilities, and a passion for software solutions. The job offers a competitive salary ranging from 3 Lakhs to 6 Lakhs per year and the flexibility of working remotely.
Why Choose Xogene?
Xogene is a leader in clinical trial transparency, regulatory compliance, and AI-driven solutions. Founded in 2010, the company operates globally, providing 24/7 support to pharmaceutical and biotech firms. With cutting-edge tools like Prime 2.0 and RadarX, Xogene helps companies meet compliance standards efficiently.
Job Details – Application Support Analyst
Role: Application Support Analyst
Qualification: Bachelor’s Degree or equivalent experience
Experience Required: Minimum 3 years in a customer service or software support role
Salary Range: 3 Lakhs to 6 Lakhs per year
Job Type: Remote : (Work From Home)
Company Website: www.xogene.com
Eligibility Criteria
To apply for the Application Support Analyst role at Xogene, candidates must meet the following criteria:
Bachelor’s degree or 5 years of equivalent experience
At least 3 years of experience in customer service or software support
Strong customer service skills and ability to manage client interactions professionally
Excellent problem-solving and analytical skills
Ability to multitask and prioritize in a fast-paced environment
Experience with knowledge management and bug reporting tools
Strong written and verbal communication skills
Ability to work flexible hours to overlap with US and UK time zones
Fluency in English (written and spoken)
Key Responsibilities
As an Application Support Analyst at Xogene, you will be responsible for:
Managing and resolving customer tickets according to Service Level Agreements (SLAs)
Collaborating with team members to triage and escalate issues when necessary
Providing professional responses to customer queries and technical issues
Updating and maintaining user documentation, training guides, and knowledgebase articles
investigating reported issues by recreating errors and analyzing logs
Working closely with product and development teams to diagnose and resolve software problems
Ensuring timely resolution of tickets and providing regular updates to stakeholders
Documenting solutions for future reference and internal training
Frequently Asked Questions (FAQs)
Q.1 -What is the salary for the Application Support Analyst role at Xogene?
The expected salary for this role ranges from 3 Lakhs to 6 Lakhs per year, qualifications.
Q.2-Is this a work-from-home job?
Yes, this is a 100% remote job, allowing you to work from anywhere.
Q.3-What qualifications are required for this position?
Candidates must have a bachelor’s degree or equivalent work experience and at least 3 years of experience in software support or customer service.
Q.4-What skills are required for this role?
The ideal candidate should have strong problem-solving skills, customer service experience, knowledge of bug tracking tools, and the ability to work flexible hours.
Q.5-How can I apply for this job?
You can apply through Xogene’s official career website. Follow the instructions provided in the application process section below.
Q.6-Does Xogene provide training for new hires?
Yes, new employees will receive comprehensive training to familiarize themselves with the company’s products, processes, and tools.
Q.7-Are Freshers eligible for this role?
While freshers with strong analytical skills may apply, preference will be given to candidates with at least 3 years of relevant experience.
How to Apply for Xogene Work From Home Jobs
Interested candidates can apply by following these steps:
Visit the official Xogene careers page at
Find the Application Support Analyst job listing
Click on “Apply” button
Fill in the required details and upload your resume
Submit the application and wait for the recruitment team to contact you
Click Here : Apply Here
About Xogene
Xogene is a global leader in clinical trial transparency and compliance. Founded in 2010, the company provides AI-driven solutions to help biopharma firms manage regulatory requirements. With offices in the US, Europe, and India, Xogene offers 24/7 support and cutting-edge technology solutions to ensure smooth compliance processes. The company is known for its innovative tools like Prime 2.0 and RadarX, making regulatory tasks more efficient and seamless.
Conclusion-Take the Next Step in Your Career!
The Xogene work From Home Jobs 2025 offer a fantastic opportunity for professionals looking to build a career in application support, customer service, and software troubleshooting. If you have the required skills and experience, don’t miss this chance to join a leading global company with a reputation for excellence.
Apply now and take next step in your career with Xogene!
