Job Overview -Executives (Insurance Property & Casualties, Pune)
| Category | Details |
| Job Title | Executives – Insurance Property & Casualties |
| Location | Pune, India |
| Employment Type | Permanent, Hybrid (partly office, partly remote |
| Experience Required | 0 – 5 years |
| Education Qualification | Undergraduate / Graduate |
| Band | A1 – Executives |
| Position Available | 15 |
| Compensation | ₹3,50,000 – ₹5,50,000 per annum |
| Business Unit | Insurance Property & Casualties – Operations (Voice Process) |
| Application Deadline | 18 August 2025 |
| Application Link | Apply Here: |
Finding a rewarding career in the insurance is industry is easier than ever with Insurance Property and Casualties jobs in Pune. EXL is currently hiring Executives in its Insurance Property & Casualties division. This is a great opportunity for fresh graduates and professionals with up to 5 years of experience who want to work in a hybrid setup with long-term career growth.
If you’re looking for a role where communication, negotiation, and customer support skills matte, this job might be the right fit. Below, you’ll find a detailed overview of the role, requirements, and how you can apply.
Key Responsibilities of Executives
As part of the insurance Property and Casualties jobs in Pune, candidates will handle customer interactions through voice process, focusing on problem resolution and customer satisfaction. The role demands strong and customer satisfaction. The role demands strong communication skills and the ability to mange real-time service requests.
Core Responsibilities Include:
- Managing inbound and outbound call as per company standards.
- Meeting targets for customer satisfaction, efficiency, and lead generation.
- Ensuring quality of interactions with customers and third parties.
- Following protocols to resolve customer issues efficiently.
- Escalating cases to internal support teams or supervisors when needed.
- Maintaining a” first-call resolution” approach.
- Active listening, empathy, and rapport building during conversations,.
- Coordinating quickly with service providers to ensure timely support.
- Negotiating with providers to secure cost-effective solutionns.
- Complying with company policies and operational guidelines.
Voice and communication Capabilities
- Strong communication is the backbone of this role. Candidates applying for Insurance Property and Casualties Jobs in Pune should demonstrate:
- Clear, fluent English with correct grammar and pronuciation.
- Ability to negotiate effectively with service providers on timelines and costs.
- Understanding customer needs through effective questioning techniques.
- Adapting tone, pace, and word choice to connect with callers.
- Communication constructively with higher-level support when needed.
Skills Required
- Excellent communication and interpersonal Skills.
- Strong negotiation Skills.
- Ability to work in high-pressure, real-time scenarios.
- Customer-centric approach with active problem-solving abilities.
- Familiarity with Agile/Scrum workflows is an added advantage
Why Choose This Role?
- Career Growth : Build a solid career foundation in the insurance and customers support sector
- Hybrid Work Model: Flexibility to work form both office and home.
- Attractive Salary Package: competitive pay between ₹3.5-5.5 LPA.
- Skill Development : Opportunity to improve voice, communication, and negotiation skills.
- Dynamic Environment: Be Part of a fast-paced, customer-focused team.
Eligibility Criteria
- Open to graduates and undergradutaes.
- Candidates with 0-5 years of experience can apply.
- Strong English proficiency (speaking and comprehension.)
- No mandatory certifications required.
How to Apply for Insurance Property and Casualties Jobs in Pune
Interested candidates can apply before 18th August 2025. Click the line below to start your application : Apply Here
Frequently Asked Question (FAQ)
1.What is the job role for Executives in Insurance Property & Casualties?
Executives will handle voice – based customer interactions, ensuring timely problem resolution, service provider coordination, and customer satisfaction.
2. What is the salary range for this position?
The salary ranges between ₹3,50,000 – ₹5,50,000 per annum, depending on skills and experience.
3. Who can apply for this role?
Graduates, undergraduates, and professionals with 0–5 years of experience are eligible to apply.
4. What skills are most important for success in this role?
Strong communication, negotiation, interpersonal skills, and customer-centric thinking are crucial.
5. Is this a work-from-home job?
It is a hybrid role, meaning you’ll partly work from home and partly from the office in Pune.
6. Do I need prior insurance experience to apply?
No. While insurance knowledge is a plus, freshers with strong communication skills are welcome.
7. When is the last date to apply?
Applications close on 18 August 2025.
Conclusion
If you’re seeking a stable and rewarding career in customer service with a focus on insurance, these Insurance Property and Casualties jobs in Pune provide the perfect platform. With hybrid work flexibility, growth opportunities, and attractive pay, it’s a chance to kickstart or advance your career in a leading global company.
