If you are passionate about helping customers, solving queries, and working in the fast-growing gaming industry, then Consultant – Customer Support Jobs in Pune at Dream Game Studios could be the perfect opportunity for you. This role offers you a chance to work closely with gamers, enhance customer experiences, and grow your career with a leading name in interactive entertainment.
Job Overview – Consultant Customer Support (Dream Game Studios, Pune)
| Job Title | Consultant – Customer Support |
| Company | Dream Game Studios (Part of Dream Sports) |
| Location | Pune, India |
| Department | Marketing / Consultant |
| Work Type | On-site |
| Experience Required | Relevant experience in Customer Support |
| Apply Link | Click Here to Apply |
Why Choose Consultant – Customer Support Jobs in Pune?
The gaming industry in India has been experiencing rapid growth, and Dream Game Studios (a Dream Sports company) is at the forefront of this transformation. Choosing a Consultant – Customer Support job in Pune means working in a creative environment where gaming passion meets customer interaction.
As a consultant, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless experience for players. This is not just about answering questions – it’s about building trust, creating positive interactions, and ensuring players remain engaged with the platform.
Key Responsibilities of Consultant – Customer Support Jobs
In this role, you will be expected to:
- Respond to Customer Queries – Handle player inquiries via email, chat, or phone with professionalism.
- Troubleshoot Issues – Quickly analyze and resolve technical or account-related concerns.
- Maintain Customer Records – Document interactions and feedback to improve service quality.
- Collaborate with Teams – Work closely with marketing, product, and technical departments to provide feedback.
- Enhance Customer Experience – Proactively identify recurring issues and suggest improvements.
- Adapt to Gaming Culture – Understand player expectations and align support with the gaming community’s needs.
Skills Required for Consultant – Customer Support Jobs in Pune
To succeed in this role at Dream Game Studios, candidates should possess the following skills:
- Strong communication skills in English (verbal & written).
- Customer-first mindset with problem-solving ability.
- Knowledge of CRM tools and ticketing systems.
- Basic understanding of gaming platforms and applications.
- Ability to work under pressure and manage multiple queries.
- Flexibility to work in shifts if required.
Work Location and Contract Details
- Location: Pune, India (on-site role).
- Contract Type: 1-year contractual role.
- Relocation: Candidates must be willing to relocate to Pune.
This contractual structure allows you to gain real-world exposure while working with some of the best professionals in the industry.
How to Apply for Consultant – Customer Support Jobs in Pune
- Prepare your updated resume highlighting customer support experience.
- Click here: Apply Now
FAQs about Consultant – Customer Support Jobs in Pune
Q1. What is the role of a Consultant – Customer Support at Dream Game Studios?
A Consultant – Customer Support helps players resolve issues, provides timely assistance, and ensures customer satisfaction across different gaming platforms.
Q2. Is this role remote or on-site?
This is a full-time on-site role in Pune, requiring relocation if you are not currently based there.
Q3. What kind of experience is required for this job?
Relevant customer support experience is required. Previous roles in gaming, IT support, or CRM management will be an advantage.
Q4. Is this a permanent role?
No, this is a 1-year contractual role, but performance can open doors to long-term opportunities within Dream Sports.
Q5. What are the working hours like?
Shifts may vary depending on customer needs. Flexibility in working hours is essential for this role.
Q6. Why choose Pune for customer support jobs?
Pune is a growing IT and gaming hub with multiple career opportunities, making it a great city for professionals looking to grow in customer support.
Q7. What skills are essential to excel in this position?
Excellent communication, customer service mindset, troubleshooting ability, and adaptability are key skills for this role.
Conclusion:
Pursuing Consultant – Customer Support jobs in Pune at Dream Game Studios is a great career move for individuals passionate about gaming and customer satisfaction. With opportunities to learn, grow, and contribute to an innovative gaming environment, this role can help you build a rewarding career in the customer experience domain.
Don’t wait! Apply Now for Consultant – Customer Support Jobs in Pune and take the first step towards your dream role at Dream Game Studios.
