Introduction: Associate Technical Support Analyst Jobs in Pune | Freshersdice
If you are searching for Associate Technical Support Analyst jobs in Pune, SAS is offering a fantastic opportunity to join its global technical support team. This role is designed for individuals who are passionate about solving technical problems, assisting customers, and growing in a dynamic IT environment. With exposure to cutting-edge SAS products and direct collaboration with international teams, this position is an excellent way to kickstart or advance your career in technical support.
Job Overview – Associate Technical Support Analyst
| Job Title | Associate Technical Support Analyst |
| Location | Pune, India |
| Department | Technical Support |
| Job Type | Full-Time |
| Requisition ID | 20065995 |
| Category | Technical Support |
| Travel Requirements | Up to 25% |
Why Choose a Career as an Associate Technical Support Analyst?
Working as an Associate Technical Support Analyst means becoming the bridge between customers and technology. You’ll troubleshoot real-world problems, guide users through technical challenges, and gain hands-on experience with enterprise-level software.
This is more than just a support role – it’s a stepping stone into software engineering, system administration, or cloud operations. You’ll continuously learn, expand your expertise, and contribute directly to improving product quality.
Key Highlights of the Role:
- Exposure to global customers and industries.
- Hands-on learning with SAS platforms.
- Opportunities to grow in both technical and customer-facing areas.
- Collaborative team environment that values innovation and problem-solving.
Key Responsibilities
As part of the Technical Support Operations Command team, you will:
- Provide full-cycle support: Diagnose, troubleshoot, and resolve technical issues reported by customers.
- Handle case management: Work with SAS Managed Services, SAS Cloud Operations, and internal support teams.
- Customer interaction: Communicate effectively through phone, email, and Microsoft Teams.
- Documentation: Record all interactions and resolutions in tracking systems.
- Proactive contributions: Create SAS Notes, technical documents, and training materials.
- Escalation management: Take ownership of critical issues, ensuring timely resolutions.
- Flexibility: Participate in 24x7x365 on-call rotation and adapt to varied shifts.
Required Qualifications
To apply for Associate Technical Support Analyst jobs in Pune, candidates should have:
- A Bachelor’s degree or equivalent in IT, Computer Science, or related fields.
- 0-5 years of experience in technical support or similar domains.
- Knowledge of at least one operating system (Windows, UNIX, Linux).
- Strong English communication skills (verbal and written).
- Ability to collaborate effectively with teams and customers.
Preferred Skills
While not mandatory, having the following skills gives you an edge:
- Exposure to SAS language or analytics tools.
- Familiarity with support ticketing systems (like ServiceNow).
- Experience in validating software fixes or reviewing documentation.
- Interest in mentoring peers or creating internal training resources.
How to Apply ?
If you’re excited about joining SAS as an Associate Technical Support Analyst in Pune, don’t miss this opportunity.
- Click Here: Apply Now
Frequently Asked Questions (FAQs)
Q1. What does an Associate Technical Support Analyst do?
They provide technical support by troubleshooting issues, managing cases, documenting solutions, and assisting customers with SAS software.
Q2. Is prior experience required for this role?
No. Freshers with strong technical knowledge and problem-solving abilities are encouraged to apply.
Q3. What technologies should I know before applying?
Basic knowledge of Windows, UNIX, Linux, and an eagerness to learn SAS tools will help you succeed.
Q4. Does this job involve night shifts?
Yes. Since SAS provides 24x7x365 support, you may need to work in rotation shifts.
Q5. What is the career path after this role?
You can advance into roles like Technical Consultant, Cloud Engineer, or Senior Support Analyst with experience.
Q6. Is this job suitable for fresh graduates?
Absolutely. It is an excellent entry-level opportunity for graduates who want to build a career in technical support.
Q7. Where is the job located?
This role is based in Pune, Maharashtra, India.
Conclusion:
A career as an Associate Technical Support Analyst in Pune is perfect for individuals eager to work in a global environment, support enterprise customers, and grow in the IT industry. SAS offers a platform where curiosity and problem-solving are rewarded, making this role a great entry point into the world of technical support and beyond.
Don’t wait – Apply Now for Associate Technical Support Analyst Jobs in Pune
