Customer Support Officer Jobs At Mphasis In Mangalore & Pune 2025 | Apply Now

Are you ready to launch your career with one of the fastest-growing IT and BPO companies? The role of a Customer Support Officer at Mphasis offers an exciting opportunity for graduates to begin their professional journey in Mangalore and Pune. This position is ideal for those who have excellent communication skills, a passion for customer service, and a drive to succeed in a dynamic work environment.

Job Overview Table

Job Title	Customer Support Officer
Company	Mphasis
Location	Pune / Mangalore
Experience Required	1 – 3 Years / Freshers
Openings	1
Job Type	Full-time, BPO Role
Skills Required	Communication, MS Office, Customer Service, Insurance Basics
Apply Link	Click here to apply

Role Description: Customer Support Officer

The Customer Support Officer role at Mphasis is designed for fresh graduates and professionals with 1-3 years of experience. If you enjoy solving customer queries, communicating effectively, and working with advanced tools, this role is an ideal fit.

Key Responsibilities:

Manage customer interactions through inbound and outbound calls and emails.
Record and classify interactions using client systems.
Utilize knowledge base and follow defined processes for query resolution.
Ensure follow-ups and closure for customer satisfaction.
Work in rotational shifts with flexibility for extended hours.

Technical Skills Needed:

Intermediate computer operation and MS Office skills.
Beginner-level Avaya/phone operating skills.
Fluency in spoken and written English with a neutral accent.
Typing speed of 30 WPM.

Process Skills:

Effective listening and probing during customer conversations.
Basic knowledge of insurance.
Strong passion for customer service.

Behavioral Skills:

Positive energy and professional attitude.
Self-learning mindset and adaptability.

Eligibility Criteria

Any graduate can apply.
Freshers with excellent communication are welcome.
Must clear voice and accent (V&A) and online typing tests.

About Mphasis

Mphasis applies next-generation technology to transform global enterprises. Its Front2Back Transformation approach leverages cloud, cognitive computing, and automation to create hyper-personalized experiences for customers. With deep domain expertise, innovative tools, and digital solutions, Mphasis empowers organizations to stay ahead of competition. A career at Mphasis as a Customer Support Officer is not just a job, it’s a chance to grow with innovation-driven leaders.

How to Apply?

Applying for the Customer Support Officer Jobs at Mphasis in Mangalore and Pune is simple and quick.

Click here to apply: Customer Support Officer Mphasis 2025

Frequently Asked Questions (FAQs)

Q1. What is the role of a Customer Support Officer at Mphasis?
A Customer Support Officer handles customer queries through calls and emails, provides solutions using knowledge bases, and ensures customer satisfaction.

Q2. Who can apply for Mphasis Customer Support Officer jobs?
Any graduate, including freshers with strong communication skills, can apply. Prior experience of 1-3 years is also accepted.

Q3. What skills are required for this role?
Applicants should have good English communication, typing skills, MS Office knowledge, and basic insurance awareness.

Q4. What is the work environment like at Mphasis?
Mphasis offers a professional, growth-oriented, and inclusive work culture with rotational shifts and opportunities to learn new technologies.

Q5. Does Mphasis provide training for freshers?
Yes, Mphasis provides onboarding and process training to help freshers adapt to their role effectively.

Q6. Is this a permanent job or contractual?
This is a full-time permanent role with Mphasis.

Q7. Where are the job locations available?
The openings are in Mangalore and Pune.

Conclusion

Kickstart your career as a Customer Support Officer at Mphasis. This role offers excellent growth opportunities, a chance to enhance your communication skills, and an opportunity to work with one of the leading IT & BPO service providers. Don’t miss this opportunity to begin your professional journey with a global leader.

Visit Freshersdice.com to explore the latest job openings across India.

Explore More Off-Campus Opportunities

If this role doesn’t match your profile, check out other exciting openings.

Customer Support Officer Jobs at Mphasis in Mangalore & Pune 2025 | Apply Now | Freshersdice

Table of Contents