If you’re searching for a Technical Support Engineer job in Pune, Coupa offers an exciting opportunity to grow your technical expertise while making an impact on businesses around the world. As a leader in AI – driven spend management solutions, Coupa empowers organizations to control costs, drive profitability, and operate with greater efficiency.
Job overview -Technical Support Engineer Job in Pune
| Role | Details |
| Position | Technical Support Engineer |
| Location | Pune, India |
| Department | Services – Support |
| Level | Mid-level |
| Employment Type | Onsite |
| Experience Required | 2-5 years |
| Core Skills | Linux, Unix, scripting (Bash, Shell, Python), XML, HTML |
| Work Culture | Collaborative, Transparent, Inclusive |
| Growth Opportunities | Integration, DevOps, Product Engineering, Customer Success |
| Apply Link | Apply Now |
This role is designed for curious problem-solvers who thrive in dynamic environments and enjoy collaborating with global teams to help enterprise clients succeed.
Table of Contents
Why Consider a Career at Coupa?
Coupa is not just another SaaS company- it’s a pioneer in community- powered AI and spend management platforms. By analyzing trillions of dollars in business transactions, Coupa AI enables smarter, faster decision- making for enterprises across industries.
Here’s why joining Coupa is a game- changer for your career:
- Cutting-edge technology : Be part of a company that invests heavily in AI and cloud innovation.
- Collaborative culture : Work with a team that values openness, knowledge-sharing, and transparency.
- Global footprint : Your work contributes directly to solutions used by 10M+ buyers and suppliers worldwide.
- Career growth : Exposure to enterprise-level challenges ensures constant learning and skill advancement.
Role Overview : Technical Support Engineer in Pune
The Technical Support Engineer position at Coupa is vital for ensuring customers get the most value from the platform. You’ll serve as a trusted advisor, helping clients troubleshoot, configure, and optimize their systems.
- Job Location : Pune, India
- Department : Services – Support
- Level : Mid- level
- Work Type : Onsite
Key Responsibilities
As a Technical Support Engineer, your daily responsibilities will include:
- Responding to technical queries and guiding clients through application configurations.
- Handling second- level troubleshooting for enterprise issues.
- Collaborating with cross-functional teams such as Integration, Operations, Development, and Customer Success.
- Monitoring and supporting customer production environments.
- Documenting solutions and creating helpful knowledge base articles.
- Following Agile/Scrum methodologies to align with fast-paced project cycles.
Skills & Qualifications You’ll Bring
To succeed in this role, you should have :
- 2-5 years of enterprise-level technical support experience.
- Strong knowledge of Linux, Unix, and other operating systems.
- A willingness to learn and work with scripting languages like Bash, Shell, or Python.
- Understanding of web technologies such as XML, XSLT, DOM, and HTML.
- Excellent written and verbal communication skills to explain complex issues clearly.
- Prior experience working with external customers in enterprise software support.
- A proactive, quick-learning mindset and the ability to adapt in fast-moving environments.
Life at Coupa – What Sets Us Apart
At Coupa, you’ll be part of a diverse, inclusive, and mission- driven workplace. Employees describe the culture as one that celebrates teamwork, values transparency, and encourages growth. Whether it’s mentoring programs, skill-building workshops, or global collaboration, Coupa invests in its people as much as its technology.
You’ll also join a supportive community of engineers and problem-solvers who share knowledge openly and help each other succeed.
Career Growth Opportunities
A Technical Support Engineer role at Coupa is more than just troubleshooting-it’s a launchpad for broader career paths. Many engineers go on to specialize in integration, customer success, DevOps, or product engineering. You’ll gain exposure to enterprise-scale challenges that sharpen your technical and problem-solving skills.
How to Apply
Ready to take the next step in your career? Join a company where your technical skills make a global impact.
Apply Here :Technical Support Engineer Job in Pune
Frequently Asked Questions (FAQ)
Q.1. What is the role of a Technical Support Engineer at Coupa?
You’ll provide technical assistance, troubleshoot complex issues, and ensure enterprise customers get the best out of Coupa’s spend management platform.
Q.2. What technical skills are required for this job?
Strong knowledge of Linux/Unix, scripting basics (Bash, Shell, Python), and web technologies (XML, HTML, XSLT) is required.
Q.3. Is this a remote or onsite role?
This position is onsite in Pune, India.
Q.5. What kind of work environment does Coupa provide?
Coupa fosters a collaborative and inclusive environment where employees work together globally to solve meaningful challenges.
Q.6. Do I need prior enterprise support experience?
Yes, candidates should have 2-5 years of enterprise technical support experience.
Q.7. How does Coupa support diversity and inclusion?
Coupa is committed to equal opportunities and ensures all hiring, training, and evaluation processes are fair and inclusive.
Conclusion
If you’re eager to grow as a technical professional while working with cutting-edge technology, the Technical Support Engineer job in Pune at Coupa is an excellent opportunity. You’ll gain hands- on experience with global enterprise systems, collaborate with diverse teams, and build a career path that offers continuous learning.
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