Service Desk Analyst Jobs in Pune | Wipro Career 2025 | Freshersdice

Service Desk Analyst Jobs in Pune | Wipro Career 2025

If you’re looking for Service Desk Analyst jobs in Pune, Wipro is offering exiting opportunities to begin or grow you IT career. As a global leader in digital transformation and consulting, Wipro continues to invest in people who are passionate about solving technology challenges and delivering excellent client support.

Quick Overview Table of The Role

This role is ideal for professionals who enjoy troubleshooting, providing first-line IT assistance, and being the go-to problem solver for businesses worldwide.

Why Choose a Service Desk Analyst Role at Wipro?

Wipro Limited, listed on NYSE. NSE, and BSE, is one of the world/’s most trusted technology companies with over 230,000 employees acro0ss 65+ countries. Joining Wipro means becoming part of an organization. that constantly reinvents itself in step with the digital economy.

A Service Desk Analyst at Wipro is more than just a technical support position-it’s the first line of defense for clients’ IT operations. You’ll not only resolve user issues but also contribute to improving service quality, customer experience, and process efficiency.

Key Responsibilities of a Service Desk Analyst

The Service Desk Analyst (L1) role revolves around being the first point of contact for B2B users. Here’s what you’ll doing:

• User Support & Customer Service
  • Handle call, emails , chats, and portal requests from clients.,
  • Understand Client applications, processes, and business systems.
  • Provide quick resolutions or escalate complex issues when necessary.
• System & Process knowledge
  • Gain familiarity with commonly used hardware, software, and IT equipment.
  • Follow standard operating procedures for incident logging and tracking.
• Service Desk Ticket Management
  • Log all requests accurately using Wipro’s defined tracking tools.
  • Ensure compliance with SLA (Service Level agreement) And TAT (Turnaround Time).
• Monitoring & Reporting
  • Maintain MIS reports and resolution logs.
  • Records, updates, and close incidents while keeping the customer informed.
  • Share feedback and suggestions with the internal team.
• Continuous Improvement
  • Suggest improvements in processes and frameworks.
  • Contribute to better workflows, faster resolutions, and enhanced customer experience.

Performance Expectations

Wipro sets clear expectations for service Desk Analysts, ensuring growth and accountability:

• Service Delivery:
  • Meeting SLA and TAT goals consistently.
  • Minimizing escalations by resolving issues at the first level.
  • Maintaining high customer satisfaction scores.

• Personal Goal :
  • Following proper documentation standards.
  • Maintaining punctuality and attendance.
  • Actively engaging in knowledge-building sessions.

Required Skills and competencies

To succeed this role, candidates should bring:

• Mandatory Skill: ITS Service Desk expertise
• Strong communication and interpersonal skills.
• Basic Technical knowledge of IT systems, software, and hardware.
• Problem-solving mindset with attention to detail.
• Ability to follow structured processes and escalate when required.
• Familiarity with Agile and Scrum methodologies(Preferred).

Life at Wipro – A Culture of Reinvention

Wipro believes in constant reinvention-not only of its business but also of its people. Employees are encouraged to:

• Upskill regularly through training and certifications.
• Embrace a diverse and inclusive work culture.
• Pursue flexible career paths with opportunities to explore different domains.
• Engage in purpose-driven work that positively impacts communities.
• This isn’t just a job; it’s a career that grows with you.

Benefits of Working With Wipro

• A global platform career growth.
• Equal opportunity employer with diversity at the core.
• Supportive environment for persons with disabilities.
• Strong ethical hiring practices.
• Opportunities to contribute to innovation and digital transformation projects.

FAQ about Services Desk Analyst jobs at Wipro

1. What does a service e Desk Analyst at Wipro do?

A Service Desk Analyst provides first-level IT support to business clients, resolving technical, issues, logging incidents, and escalating when necessary.

2. What qualification are needed for this role?

candidates should have technical knowledge of IT systems, strong communication skills, and experience with Service Desk operations.

3. Is this position open to freshers?

Yes, Wipro welcome applications from both fresher and experienced professionals, provided they meet the mandatory skills requirement.

4. What kind of growth can I expect in this role?

You can progress to is senior analyst positions, team, leads, or even move into specialized IT roles, depending on performance and upskilling.

5. Does Wipro provide training for Service Desk Analysts?

Yes, Wipro invests heavily in training programs, certifications, and knowledge-sharing platfroms,

6.Is this a customer- facing role?

Yes, you will interact with clients through calls, emails, and chats, ensuring seamless IT support..

7.Does Wipro hire person with disabilities for this role?

Absolutely. Wipro explicitly encourages applications from people with disabilities and provides necessary accommodations.

Conclusion

If you’re ready to build your IT career with one of the most respected technology companies in the world, Service Desk Analyst jobs in Pune at Wipro offer a strong foundation. with structured processes, clear growth opportunities, and supportive environment, Wipro empowers you to take charge of your career reinvention.

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