TATA CONSULTANCY SERVICES TCS IS HIRING FOR VARIOUS CUSTOMER SERVICE AGENT (INTERNATIONAL) AND WEBCHAT (EMAIL CUSTOMER SUPPORT) POSTS
Tata Consultancy Services TCS Recruitment 2024 (Private Job Update, Work From Home/Office) for Various customer service agent (international voice) and webchat (Email Customer Support) posts. All legible and interested candidates can apply on or before (03-07-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for TCS Recruitment 2024 –
For customer service agent (international voice) post, job location will be Mumbai and for webchat (email customer support) post, job location will be Kolkata.
Number of Vacancies –
There are various number of vacancies.
Name of Vacancies and Number of Posts – The name and number of vacancies per posts are mentioned below.
1. Customer Service Agent (International Voice)
2. Webchat (Email Customer Support).
Responsibilities of Customer Service Agent (International Voice) –
- Responding to customer requests and contacting customers by email/ phone based on language skills about card and customer account maintenance
- Advising about company campaigns, answering general company and its product related questions
- Taking complaints and cash claims.
Responsibilities of Webchat (Email Customer Support) –
- Answer incoming calls, respond top email and chats
- Explain company’s features, products and services
- Make billing adjustments in accordance with company policies
- Assist customers with service or feature modifications on account.
Salary/Pay and Grade Pay – For customer service agent (international voice) post, the payable salary will be Rs 22,500 and for webchat post, the payable salary will be Rs 29,160 per month approximately. (Note – Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age Limit – For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS
Educational Qualifications – The educational qualification details for this post is mentioned below.
- Customer Service Agent (International Voice) – {a graduate degree in any discipline}
- Webchat (Email Customer Support) – {a graduate degree in any discipline with minimum one year of experience}.
Knowledge and Skills Required –
- Excellent communicator
- Excellent comprehending skills
- Excellent communication skill in English
- Proficient in computer applications and systems
- Knowledge of customer service practices
- Excellent data entry and typing skills
- Superior verbal and written communication skills
- Able to handle stressful situation appropriately
- Willingness to cooperate with others.
Selection Method – For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.
How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.
Click Here to Apply Online for Customer Service Agent (International Voice)
&
Click Here to Apply Online for Webchat (Email Customer Service)
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form – All candidates must apply on or before (03-07-2024). After the last date, no application form will be submitted.
Application Fee – There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.
Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.